Frequently Asked Questions
Answers to all your questions about 1kbd
Deposits, withdrawals, welcome bonus, VIP benefits, and customer support — every important topic at 1kbd explained in plain English.
If you ever get stuck while using 1kbd, this page is your first stop. Below, more than 18 questions are answered in detail across four main sections — how to send money via bKash or Nagad, what the welcome bonus terms are, what it takes to move up in the VIP Club, and how to reach us when you have a problem — all in one place. Every answer is straight to the point so you can make decisions quickly.
Deposit Methods
How to make a deposit
1kbd supports four deposit methods — bKash, Nagad, Rocket and bank transfer. For bank transfers, you can send from major banks such as Dutch-Bangla, BRAC, or Islami Bank. The minimum deposit amount is ৳300 for all methods. Every method is fast and reliable.
Log in to 1kbd and go to the Cashier section, then select bKash. Make the payment to the designated bKash number and submit the transaction ID. The minimum amount is ৳300. Your 1kbd balance is usually updated within a few minutes. If you run into any issues, contact us via live chat.
Yes, depositing with Nagad is completely straightforward and follows the same process as bKash. Go to the Cashier, select Nagad, send to the specified number, and confirm with the reference number. There are no hidden fees or extra steps. The minimum deposit is ৳300.
1kbd does not charge any processing fee for deposits. However, your mobile financial service — such as bKash or Nagad — may apply their own send-money charges as per their own terms. For bank transfers, your bank's fee policy may also apply.
The minimum withdrawal amount is ৳500. Once approved, funds are typically delivered to your bKash, Nagad, Rocket, or bank account within 15 minutes to 2 hours. Keeping your identity verification complete makes the process smoother.
VIP Program
VIP benefits and rewards
The 1kbd VIP Club has four tiers — Bronze, Silver, Gold, and Platinum. Bronze offers up to 0.2% weekly cashback, Silver up to 0.4%, Gold up to 0.6%, and Platinum up to 0.8%. Moving to a higher tier increases your cashback rate and unlocks special benefits.
Your VIP progress grows through regular gameplay and staying active. The more consistently you play on the 1kbd platform, the faster you can reach the next tier. You can check specific thresholds and timelines directly from your profile section. Each tier you reach unlocks new benefits.
Each week, cashback is calculated at a set rate based on your net losses. Depending on your VIP tier — from up to 0.2% at Bronze to up to 0.8% at Platinum — the cashback is added to your wallet after the weekly calculation. It is a reliable benefit for regular players.
Platinum members enjoy the highest VIP tier at 1kbd. In addition to weekly cashback of up to 0.8%, they receive priority customer support and access to exclusive promotions. This tier is for the most regular and loyal players.
Help Centre
Contact and support
The 1kbd support team is available 7 days a week, 24 hours a day. Whether you have an issue at 3 AM or 7 AM, you can reach us anytime via live chat or email. Service is always available according to Bangladesh Standard Time (BST, UTC+6).
Support is available through two channels. First, the site's live chat — the fastest option, with an immediate response. Second, email: [email protected] — better suited for detailed issues or sending documents. Both channels are available in Bengali and English.
1kbd support operates fully in Bengali. The platform is built with Bangladeshi players in mind, so if you write or speak in Bengali, the support representative will respond in kind. English support is also available — use whichever language you are comfortable with.
For a faster resolution, have a few details ready in advance — your registered email or user ID, the approximate time the issue occurred, and the relevant transaction ID (if applicable). Providing this information helps the support team identify your account and resolve the issue more easily.
First, wait a few minutes and refresh the page, as network delays can sometimes cause a slight lag. If the issue persists, contact live chat immediately with your bKash or Nagad transaction ID. The support team will verify the payment and resolve it quickly.
New Players
Welcome bonus — all your questions answered
When you open a new account and make your first deposit, 1kbd gives you a 100% bonus on your deposit, up to ৳20,000. So if you deposit ৳1,000, you get ৳1,000 as a bonus and your total balance becomes ৳2,000. No special code is needed — the bonus is added automatically on your first deposit.
A wagering requirement is the condition that sets how many bets you need to place before withdrawing bonus funds. At 1kbd it is 10x — but importantly, this is calculated only on the bonus amount, not the deposit amount. Example: if you receive a ৳1,000 bonus, you need to place ৳1,000 × 10 = ৳10,000 in bets before withdrawing bonus winnings.
Yes, bonuses have an expiry period. If the wagering requirement is not completed within the set time, the bonus amount may be cancelled. The specific expiry details will be shown in your account when you receive the bonus. It is therefore wise to start playing soon after receiving a bonus.
No, the welcome bonus is available once per player. If the same person tries to claim the bonus a second time by creating a new account, both accounts risk being cancelled. 1kbd stands for fair and transparent play, so following the bonus policy is in everyone's interest.
Yes, the maximum bonus cap is ৳20,000. So if you deposit ৳42,000, you will receive ৳20,000 as a bonus and your total balance will be ৳62,000. Depositing more will not push the bonus above ৳20,000. This applies once at the time of your first deposit.
Still have questions?
If the answers above did not resolve your issue, our support team is always here for you — day or night, in Bengali or English. Chat with us directly via live chat or send us the details by email.
Log In NowLive Chat
Instant connection from any page on the site — active 24/7
Email Support
[email protected] — available in both Bengali and English